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Old 12-27-2009, 01:48 PM   #21 (permalink)
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Quote:
Originally Posted by barbaric View Post
I always appreciate when automated systems allow you to press 0 then forwards your call to a live person. I wonder why companies do not do that.

It's because most of the callers will only press on zero instead of listening to the recording?
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Old 12-27-2009, 01:59 PM   #22 (permalink)
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LOL that's true But heck I have had recordings that went on for a minute or two! Some are just too lengthy.
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Old 12-27-2009, 10:22 PM   #23 (permalink)
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I really hate it when you take time to listen to their recording and you dial the correct extension, only to be told that you have the wrong person!
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Old 12-28-2009, 12:15 AM   #24 (permalink)
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Or get redirected to voicemail?
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Old 12-28-2009, 12:15 AM   #25 (permalink)
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Quote:
Originally Posted by barbaric View Post
I hate this as well! Can't they make up their mind on who gets to receive your call?
A better alternative would be to have everybody in on what's going on, so that no matter who takes your call can easily assist you!
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Old 12-28-2009, 08:36 AM   #26 (permalink)
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Ugh... that would be a bigger mess wouldn't it?
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