BT named worst customer service provider - Page 3 - SatChat ™ Satellite & Entertainment Forum

checkered · 12-27-2009, 01:48 PM

Quote:

Originally Posted by barbaric

I always appreciate when automated systems allow you to press 0 then forwards your call to a live person. I wonder why companies do not do that.

It's because most of the callers will only press on zero instead of listening to the recording?

PedroChatter · 12-27-2009, 01:59 PM

LOL that's true But heck I have had recordings that went on for a minute or two! Some are just too lengthy.

cockroach · 12-27-2009, 10:22 PM

I really hate it when you take time to listen to their recording and you dial the correct extension, only to be told that you have the wrong person!

vanreek · 12-28-2009, 12:15 AM

Or get redirected to voicemail?

vanreek · 12-28-2009, 12:15 AM

Quote:

Originally Posted by barbaric

I hate this as well! Can't they make up their mind on who gets to receive your call?

A better alternative would be to have everybody in on what's going on, so that no matter who takes your call can easily assist you!

Jennifer_Amistad · 12-28-2009, 08:36 AM

Ugh... that would be a bigger mess wouldn't it?

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12-27-2009, 01:59 PM	#22 (permalink)
PedroChatter Senior Member Join Date: Jan 2009 Posts: 337	LOL that's true But heck I have had recordings that went on for a minute or two! Some are just too lengthy.

12-27-2009, 10:22 PM	#23 (permalink)
cockroach Senior Member Join Date: Nov 2008 Posts: 553	I really hate it when you take time to listen to their recording and you dial the correct extension, only to be told that you have the wrong person!

12-28-2009, 12:15 AM	#24 (permalink)
vanreek Senior Member Join Date: Nov 2008 Posts: 430	Or get redirected to voicemail?

12-28-2009, 08:36 AM	#26 (permalink)
Jennifer_Amistad Senior Member Join Date: Feb 2009 Posts: 297	Ugh... that would be a bigger mess wouldn't it?